Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. As CEO of BaldrigeCoach, she currently works with organizations coaching them on their journey toward Performance Excellence. BaldrigeCoach has worked with 24 organizations that have received the Baldrige Award, 38 organizations that have won their state program’s highest level award, and 24 Gold Award recipients of the AHCA/NCAL Quality Award. Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program for three years. She continues as a Master Examiner, technical editor, and case study co-author. Kay received her B.S. in Microbiology from Purdue University and her MBA from the University of Arizona, Eller School of Business. She has attended multiple courses in executive development and is a Lean Six Sigma Master Black Belt and a Certified Healthcare Quality Professional by NAHQ. During the COVID Pandemic, she also became certified as an Infection Control and Preventionist Officer. Kay is the co-author with Glenn Bodinson of "The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence® " and "Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organization to Deliver Exceptional Results."