Presented at: 11th Annual Outcomes and Assessment Conference
Promoting Positive Changes with Assessment in a Public Services Setting
Take part in a mini-workshop to discuss how public services impacts our students, faculty and community. Public Services library staff from the University of North Texas will discuss the positive aspects of change and how it can shape successful outcomes for students, faculty and staff.
In this session:
- Attendees will discuss and think about the positive aspects of change
- Attendees will think about the effective impact assessment has on student success
- Attendees will think about future possibilities in Public Services and how to get there
This presentation discusses how the University of North Texas Libraries Public Services Division utilized assessment processes to restructure its organization, services, workflows and resources. Assessment strategies to be described include collecting statistical data from internal and external constituents, workflow analysis of division departments and job duties. We decided to physically change the location of service desks, combine some services, cross train staff and refocus our energies to achieve our goals for students and faculty. We reviewed statistics during our transition both physically and structurally to assess the changes brought about within our Public Services. The outcome was everything we wanted and more.